Said cancellation was glitch. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Last time I'll probably use StubHub.
Angry Fans Say First the Concerts Were Canceled, Then the Refunds I never got any emails about refunds or the fact they canceled the show. This is so wrong in so many ways yet I don't have a leg to stand on. On Feb. 26, StubHub's general counsel was hailing the company's .
StubHub Refund Policy Change May Run Afoul of Massachusetts Law Awful company that I hope fails soon. I'm out $282 because stubHub won't stand refund. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Wow. If Adele ends up cancelling you will get a refund. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. What is your rescheduled or postponed event policy? All of our tickets were void, fakes, frauds. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. All rights reserved. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months.
'You're stealing my money': StubHub leaves customers feeling screwed BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Highly dussapointed. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. "If you have tickets to a show that is postponed, you will be able to select your refund .
How Do I Get Stubhub to Refund a Charge? - GetHuman StubHub to refund canceled events after pandemic complaints - USA TODAY I will never use stub hub again. StubHub has already been targeted by a $5 million lawsuit over the change. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Or am I screwed. You dont get to change the rules to suit you after the fact. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Do NOT buy Canadiens tickets from here. Of course! According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. April 1, 2020 Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I will NEVER use Stubhub again. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. I was able to receive a refund but we all know that does not help. At this point, this transaction constitutes fraud. StubHub Return Policy [Quick Information]. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Also how can stubhub charge me $176 when I never received any money for this purchase. DON'T BUY ON THEIR PLATFORM!!! We were so upset. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. I wish I had read this before buying. I tried transferring through Wells Fargo and they didn't let me transfer. I called customer service right away, but they denied a refund. As pointed out by @don_shano, this is. StubHub is a ticket resale and exchange service. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site.
StubHub refunds: How to get cash instead of credit for events | khou.com So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. We were not the only ones. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. How Can I Request a Refund for a StubHub Ticket? Needless to say, I initiated a dispute over StubHub's transaction. I will never use stubhub again. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. BOSTON . Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Not only did it ruin our night, but it also cost us a lot of money for nothing! You can request a refund from StubHub by email. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Too many other competitors out there doing it differently. Hi Joan. The event has been passed, and no new date has been posted.
Attorney General Yost Inks Agreement with StubHub to Issue Ohioans When I got to the venue my tickets were no longer accessible. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Use of this website signifies your agreement to our. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly.
StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money 3. You can get a refund from StubHub by calling their customer service line. Once we have clear actionable next steps, we will be sure to notify our fans via email! I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Please help me. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much.
StubHub Returns and Refund Policies "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. But .
StubHub offers refunds for pre-policy change cancellations What does "100% guaranteed" mean these days? It also noted that its ability to open discussions with Viagogo has been a part of the decision. Following backlash from customers, the ticketing company responded in a statement this week. StubHub won't refund my money. 4. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Shame On You. It is taking Stubhub about 120 days to process refunds. The FanProtect Guarantee is StubHub return policy. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Select the ticket group you'd like to sell. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. I purchased a ticket in February for a concert for over $800. Re: Refund in Progress. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . I called stub hub because my brother got the wrong seats for a concert. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. You will receive an email with instructions on how to receive your refund. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. i have attached the information from the venue. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. He reportedly paid $120 per ticket. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? StubHub stopped guaranteeing cash refunds. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Get the latest news on COVID-19 delivered to you. We also use third-party cookies that help us analyze and understand how you use this website. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . You will enter your community username and new password and done! Paid over $550 for two Hangout festival tickets. Received only one of two tickets in one package. People have to make mistakes all the time and this was a mistake. It not I guess it is small claims. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". For $2400 this is pure BS and will not stand. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I have been attempting to contact you several times regarding ticket order #553613638. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I won't let them take advantage of fans like me by ; and they have friendly voices. I'm upset at this it's fraud, Just want your attention. As a marketplace, we act as an intermediary for buyers and sellers. These cookies ensure basic functionalities and security features of the website, anonymously. We're not refunding money at this point,'" Cormier said. 01-24-2022 11:26 AM. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! It's my money, why are they holding it?!!!! For most current purchase, the tickets were not actually available. This website uses cookies to improve your experience while you navigate through the website.
Covid-19: What to do if you have tickets to an event that is canceled the Stubhub policy is to only give refunds if an event is cancelled. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Yes
I lost my tickets. Just bought tickets. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Is there any way to find out if its still being processed at all? As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Their tech team looking into it or b.) News Corp is a global, diversified media and information services company focused on creating and distributing . For sure I can warn any one who is going to use this service. NOTHING. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. Stubhub STOLE THE MONEY FROM ME!!!!! Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Concert was postponed to October and was just canceled.
Wisconsin residents could get ticket refunds after StubHub settlement In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. We will process the refund to your original payment method within 5 days. I hope they will reply me asap, I just want get my money back. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. It's not fair to the seller or stubhub. Select Sell tickets from the three dots. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. You will enter your community username and new password and done! The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. A UNETHICAL ON THEIR PART. I purchased tickets to an event that has been postponed twice the second time being indefinite. Money down the drain. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. The 4 tickets were then sold to 2 customers. You aren't supposed to dispute charges because you changed your mind. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Called for a refund and they won't give me one and the manager hung up on me. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! Is it still taking 120 days? We greatly appreciate our communitys patience and understanding during this extraordinary time.. They said outta luck. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. We were able to register one wristband, but not the other.
Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Stubhub is such a ripoff. All of our tickets were void, fakes, frauds. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. We were so excited to go together and experience this momentous event! At NO stage did they advertise this game as a TBA or TBC date and time. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket.
Levi's Stadium Ticket Policies - San Francisco 49ers From that StubHub wallet page you can request a refund instead of keeping the credit. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. be around to get first dibs at floor seats, on 09/20/2012 I went After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Otherwise you will receive a voucher for 120% of your purchase price. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Called back for refund. IndustryLegalTop Story >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. After placing me on hold they said, the tech reviewed it and it did show on the website. All Rights Reserved. to see the game on TV? The cookie is used to store the user consent for the cookies in the category "Analytics". Just bought tickets. View Levi's Stadium Ticketback Terms. Terrible customer service. Spent $314 for daughter and friend to see Harry Styles. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Your service is terrible and not worth the fee.
Refunding tickets to a cancelled event - stubhub.community In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. follow the steps below. I went to Barclays Center for the Chris Brown Party Tour yesterday. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. 2023, Hearst Television Inc. on behalf of WCVB-TV. We were going just to see one of them. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. This is the worst service I have ever are ticketes but are tickets were NO good. I'm going to contact my credit card to see what my options are. i am not interested in a credit that expires so therefore am requesting my full refund. FRAUDULENT COMPANY!!!! The parking pass was sent to me with in 5 mins. However, if it's not in your name you can't get this done. I would like my money back due to a postpond concert hours before the concert. I purchased tickets on their mobile app for a college basketball game. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. I went to use the credit on my account, and nothing showed up. When we bought these tickets, we had jobs and splurged for a night out. 4.6.2020. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund.
How to Request a Stubhub Refund [98% Success] - DoNotPay On March 7th, StubHub emailed Marrali a copt of its refund policy.