To do this, press the, All your channel information should now be available, If you're having TV reception quality issues and you need a TV aerial, we recommend that you have your aerial installed by a professional. GP081, GL001, GL002, GL004, GL005, GL006, GL007, GL008, GL009, GL010, GL011, GL012, GL013, GL014, GL015, GL016, GL017, GL018, GL019, GL020, GL021, GL022, GL023, GL024, GL025, GL026, GL027, GL028, GL029, GL030, GL999, GL003. You need to click Always allow, this should fix the problem. 03-07-2020 13-08-2021 Extra TV channels are delivered using your broadband. There are various reasons why you might be seeing this error code. Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. If you've followed the steps above and you're still seeing this error message appear, you'll need to call us as there may be a problem with your account: Step 5 13-08-2021 These error codes are usually caused by a problem with your BT Sport order. This means that there's an issue with the operating system your device is using, and it may be one that doesn't support the BT TV App, or you require an upgrade. Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. To see our list of supported Internet Browsers, visit Setting up the BT Sport online player>. 12h42, Welcome to the Community and thank you for posting. VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. If the BT Sport app still doesn't work: call 150 from your EE phone or call 07953 966 250 from any phone CF001 or CF002 error code These error codes are normally caused by app configuration issues. (Youll need to log in again once youve reinstalled the app), Make sure your set top box is connected to your home wi-fi. In order to watch a single Extra TV channel with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. 10h04. You will now be able to cast BT Sport live streams to your TV. If the error persists for more than 1 minute, the warning will be turned on again for another period for 2 seconds. on If you're not sure which input option to use, test each one by one. These error codes relate to the enhanced video player. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. Wait a few seconds, then switch back on, Reboot your TV box by flicking the switch at the back, If you're still having an issue please contact the, If there's no outage, then please contact the, Restart your Hub and wait for the broadband light to go blue, In the BT Player menu, scroll across to the 'Settings' icon. If this is the case, you'll need to speak to EE directly: These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. Check our service status page (click on the 'TV' tab) to see if there are any known problems affecting the BT Sport service. Some public networks (hotels for example) limit the bandwidth available for video. If you're within the EU but still being blocked: Make sure you're not using any VPN software on your device. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. ; Report a bug or problem. Instead you'll receive an email from BT with instructions to link the BT Sport app to your existing account. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. Announcements, Guides & Community Updates. What do I do next? 04-04-2021 Please follow the instructions below for your browser: VC018, VC021, VC022, VC024, VC025 or VC026. GP089, GP080, GP201, GP202, GP203, GP204, GP205, GP206, GP207, GP208, GP209, GP210, GP211, GP212, GP213, GP214, GP215, GP216, GP217, GP218, GP219, GP220, GP221, GP222, GP223, GP224, GP225, GP226, GP227, GP228, GP229, GP230, GP231, GP232, GP233, GP234, GP235, GP236, GP237, GP238, GP239, GP240, GP241, GP242, GP243, GP244, GP245, GP246, GP247, GP248, GP249, GP250, GP251, GP252, GP253, GP254, GP255, GP256, GP257, GP258, GP259, GP260, GP261, GP262, GP263, GP264, GP265, GP266, GP267, GP268, GP269, GP270, GP271, GP272, GP273, GP274, GP275, GP277, GP278, GP279, GP280, GP281, GP282, GP283, GP284, GP285, GP286, GP287, GP288, GP289, GP290, GP291, GP292, GP293, GP294, GP295, GP296, GP297, GP298, GP299, GP300, GP301, GP302, GP303, GP304, GP305, GP307, GP308, GP309, GP310, GP311, GP312, GP313, GP314, GP315, GP317, GP316, GP081, GP082, GP098, GP087, GP088, GP099, GP997, GP996, GP901, GP902, GP903, GP906, GP907, GP908, GP910, GP911, GP914, GP932, GP915, GP916, GP927, GP929, GP930, GP937, GP938, GP917, GP919, GP921, GP925, GP999, GP100, GP101, GP100, GP103, GN004, GN007, GN008, GN009, GB901, GB907, GB910, GB915, GB927, GB921, GB923, GB999, GB929, GB001, GE104, GE105, GE106, GE107, GE110, GE111, GE112, GE113, GE114, GE115, GE116, GE117, GE123, GE124, GE125, GE126, GE101, GE120, GE102, GE103, GE122, GE121, GE100, GE001, GE015, GE915, GE999, GE118, GE119, GF029, GF030, GF032, GF033, GF036, GF024, GF151, GF060, GF062, GF025, GF026, GF027, GF067, GF020, GF021, GF023, GF090, GF091, GG429, GG500, GG106, GG101, GG102, GG111, GG104, GG401, GG112, GG113, GG114, GG115, GG116, GG117, GH103, GH114, GH111, GH112, GH105, GH106, GH107, GH108, GH110, GJ921, GJ999, GK001, GK002, GK003, GK004, GK006, GK025, GK020, GK021, GK022, GK023, GK024, GK007, GK005, GK026, GK027, GK915, GK916, GK999, GM001, GO001, GO001, GO002, GO003, GO004, GO005, GO006, GO007, GO008, GO009, GO010, GO011, GO012, GO013, GO014, GO015, GO016, GO017, GO018, GO019, GO020, GO021, GO022, GO023, GO024, GO025, GO026, GO027, GO028, GO029, GO030, GO031, GO032, GO033, GO034, GO035, GO036, GO037, GO038, GY124, GY127, GY128, GY126, GY131, GY132, GY133, GP274, GP105, GE150, GE151, GE152, GE153, GE154, GE155, GE156, GE160, GE161, GE162, GE163, GH123, GH124, GH125, GH126, GH127, GH128, GH129, GE139, GE140, GE141, GF085, GE132, GE134, GE136, GE137, GP101, GP102, GB011, GB012, GB013, GJ102, GJ103, GJ106, GJ104, GJ105, GJ112, GJ113, GJ113, GJ113, GJ114, GJ117, GJ115, GJ116, GP104, GP105, GO052, GO053, GO054, GN010, GN011, GN012, GN013, GN014, GN015, GN016, GF100, GF101, GJ940, GE003, GE004, GE005, GE008, GE007, GE008, GE014, GF041, GF042, GF043, GF044, GF046, GF070, GF047, GF050, GF040, GF061, GF069, GF080, GF081, GE013, GK010, GK011, GK012, GK013, GK014, GK015, GK016, GK017, GK018, GK019, GY130, GY135, GY136, GY137, GF086, GF087, GE130, GE131, GE133, GE135, GE138, GE142, GO050, GF063, GC001, GC002, GC003, GM004, GM005, GM006, GM007, GM008, GM009, GN020, GO999, GP104, GW041, GW998. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. It may take a little while for our systems to catch up after you have placed an order for BT Sport, so you could see the screen below when you first log in. NCE-001 error code The search will only display results if you enter a valid search term. If you can't remember all your log in details you'll find links on the page to follow. Below are instructions for how to do this: Go to the home page and press the Settings icon. The BT Sport app for smartphones and tablets allows BT Sport subscribers to watch all our channels live, on the go and in stunning high definition, as well as a huge number of clips, long-form highlights, and full replays. Error VC011 may also occur if you use data compression apps. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. If you'd like to look up the code, please type the full error code in the box below. Remember me ) Back Security Help Don't have a BT ID? motor/ limit switch 1 not connected. You need to download the latest version of Javascript online. This means that your device's location services aren't enabled for the BT TV App. 3. Try to play a recording, if that fails try another recording. Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). If it doesn't, click on the Video doesn't play back when pressing play link below and follow the steps. You can only use one box at a time to receive full service (On Demand and Extra Channels). Please click the link below to get started: Order BT Sport with a BT Broadband, TV or mobile package. 14-08-2021 If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. You'll need to wait until the next day before you can request a new validation PIN again. You can change each registered device once every 30 days. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. can you help i have the latest browser but I'm still getting this error code VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. 15-08-2020 14-08-2021 This error message is displayed if you have the TV box which doesn't have recording capabilities. If you want to record you'll need to get a box with a built-in recorder. If the online player doesn't work when you press the play button, it may mean that you need to change the cookie settings. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. Have not been able to watch on my laptop for the last week or so and have to cast the matches from my phone to TV via Chromecast. Youll need to disconnect your device from any external display to continue using the app. Try closing and reopening the web browser. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. You can find Settings in the main menu of the BT Sport app. If the channel you were having problems with was in Ultra HD or HD, you can also try tuning to the standard definition equivalent. The help tool can quickly get you back up and running again. 18-07-2020 We use the location of your IP address to confirm that you're somewhere that BT Sport streaming is supported. Can I watch BT Sport in more than one room? on Make sure the term youve used is valid and try again. ; To sign into your account, click on the Login icon in the top right corner. Just plug your aerial lead directly into your youview box and don`t bother with the aerial back to the TV. You'll be locked out for 15 minutes after three failed attempts. You need to ensure you've set up your BT ID: Step 2 I can log into BT sport via a browser and watch live sport but the app doesn't work on my phone or tv. You'll find help with BT Sport App error codes here > bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html The BT Sport App won't open on my device The BT Sport App won't install Why can't I log into the BT Sport app using my BT ID? problem on the comuncation for the signal of the motor/limit switch 1. These error codes normally indicate a problem with your internet connection. Try logging in again, re-start the app and then try again. BT Service Manuals SPE 125. This error happens because you need to download the app from the Amazon App Store, and not from Google Play. Make sure youve enabled location services for the BT TV App in your device settings. limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. 13h02. Im a Sole Trader, Limited or Public Sector Business with up to 100 employees, I'm a business with more than 100 employees, There are no events to show error message'. Youll need to disconnect your device from any external display to continue using the app. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. So when you come back to watch again, you get this error. 'Downloads and updates' in the Windows Store. This means your BT ID login details were invalid. Level 1 (5 points) Q: BT Sports error code VC086 is there a work around? For two weeks now Ive had an issue with logging in to my BT sport app on both my smartphone and smart tv. As a precaution, you need to wait at least 15 minutes before you try to log on again. (Youll need to log in again once youve reinstalled the app), Make sure your set top box is connected to your home wi-fi. Wait 15 minutes and re-try entering the details. CF001 or CF002 error code These error codes are normally caused by app configuration issues. This looks like a spanner, Scroll down to Reset BT TV Data and press, Check your broadband connection. These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. The new BT Sport help tool is available to all sport customers. All you need to do is visit the BT Sport website or launch the BT Sport app*. This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. This error will show if you've requested a validation PIN too many times. Once you've reset, or received your reminder, you can log on to the BT Sport online player again. Before looking for your error code, why not try our TV and Sport help tool? Now retry the service to see if you still get the error, If you still get the error, restart your TV box by flicking the switch on the back. im getting the same error code ID106 in my now tv BT Sports app. Click on it and select "Use custom settings for history" > Accept third-party cookies > "Always", From the four options for "Cookies and website data", please select "Always Allow", Log out of the BT Sport online player and back in again. This error message will show on Apple iOS devices. To try and fix it: You'll get this error code when there's a problem with purchasing a title. 9h14, https://www.bt.com/sport/watch/live-now/bt-sport-1, on If this doesnt work, youll need to fully restart the BT Sport App on your device. REALLY ANNOYED AS IVE JUST SIGNED UP FOR BT BROADBAND/BT TV/NOW TV(FOR SKY SPORTS) FULL PACKAGE FOR FOOTY FOR 74 A MONTH!!!! 12-08-2021 - Fixing : replace the limit switch, cable. If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. This error code can appear when you're trying to access the BT Sport online player on certain web browsers. 15-08-2020 If you still see the error message then try restarting equipment following these steps: Try restarting equipment following these steps: In the BT Player menu, scroll across to the 'Setting' icon, Scroll down to Reset BT TV Data and press OK, Now go back to the channel where you got this error, Hopefully this should have fixed the problem, but if you're still having an issue contact the, Restart your TV box by switching off the power at the mains.
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