Awful!!! Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Fuming to be honest. Here are 8 tips for writing great reviews. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Your experience matters. Join the 263 people who've already contributed. HiPlease accept our sincere apologies for the negative experience you've had with truGym. A nice gym and I enjoy my early morning workouts. I am very disappointed that you have emailed me as a new member. Anyone can write a Trustpilot review. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Broken equipment takes a long time to be repaired. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Head office failed to respond to emails! Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Absolutely shocking customer service. Amazing staff who always smile when I'm swiping in and are always ready to help. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. CON's / The gym is a mess! I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Staff beyond rude ! I'm now in the process of seeking legal advice and so far it's looking positive. Be proactive by paying attention to the customer's needs and offering help or recommendations . I choose at this time to cancel our memberships and truGym continued to take money from my account. why would you not notify any body ? As far as I'm aware non of the members have received refunds on their memberships either. Great gym, always really clean. How many stars would you give TruGym? If you like swimming, prepare to be hugely disappointed! Absolutely flabbergasted of the audacity and attitude she had with me. Here are 8 tips for writing great reviews. I've always felt so welcome at TruGym and enjoy making my daily trips. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. kept it quiet from staff aswell ! Don't trust the staff at face value. Find out how we combat fake reviews. They put on load music then procede to shout over it. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! There were a lot of guys when we went waiting outside. This gym offers friendly staff with excellent personal trainers. !Poor service. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Good equipment. DO NOT SIGN UP THERE TERRIBLE! This hasn't happened and all attempts to contact them regarding this is being ignored. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Your experience matters. Find another gym do not get involved with them. Very unprofessional! It goes against our guidelines to offer incentives for reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A wide variety of equipment to suit your personal needs. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Good luck TruGym you are going to need it! | Read 21-40 Reviews out of 264 When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Generally excellent facilties and equipment though can be a bit busy at times. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Not helpful at all. Your experience matters. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. For the price per month, this is a great gym, it has everything u need and more. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. I used to be with DW you in Huddersfield then true gym took it over. The timings of the place are good too accommodate all women there. Not sit there and eat cakes.Ridicules customer service overall. And update your website!!!! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Find out how we combat fake reviews. How many stars would you give TruGym? Dreadful management of memberships Id avoid this company and invest elsewhere! There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Any attempt to contact head office is ignored. Suggested companies are based on peoples browsing tendencies. Any attempt to contact head office is ignored. | Read 81-100 Reviews out of 267 Our 2022 Transparency . Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. There is a sign on the door which states check opening dates on social media. Staff are really friendly but could be more helpful to newcomers. Ive requested an email back and a call and have been told a customer representative will be in touch. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Thanks. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! In the first instance contact your local gym. However, you are likely to be ignored. The changing rooms are always clean and the same for the showers!
[email protected] +1-408-834-0167; trugym customer service. Companies can ask for reviews via automatic invitations. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. BUILD A PERFECT RESUME. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. without helping me with the issue in any way at all. Verification can help ensure real people write reviews about real companies. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? All rights reserved. We also ensure all reviews are published without moderation. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Once my payment went through I got an email saying that they are closed. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Anyone can write a Trustpilot review. Join the 261 people who've already contributed. I joined truGym last week in Maidstone. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. We also ensure all reviews are published without moderation. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. After a few weeks of this i started to get upset. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. My contract expired and I cancelled my membership. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff.