crawley borough council housing repairs crawley borough council housing repairs

I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). You can also claim compensation for the damage that has been caused during repair work. Coordinator Jobs in Crawley - 2023 | Indeed.com Resources for buying a home. Confirm Password *. The latest news in your inbox every week. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Find housing . These cookies will be stored in your browser only with your consent. Assessment of housing need under the Housing Act Part V11 (Homelessness). They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Multiple complaints about leaks, damp or mould in housing operated by This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. The kind of improvements you can make to your council property depends on the type of tenancy you have. These services include waste management,. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Crawley Borough Council - view and make Freedom of - WhatDoTheyKnow Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. The Housing Repairs service is critical to our tenants and leaseholders. A common problem that arises in many homes is condensation and mould growth. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Request a FREE property inspection to find out how much your claim is worth. Hotjar sets this cookie to detect the first pageview session of a user. Crawley Borough Council Report to Overview & Scrutiny Commission . Complaints | Crawley GOV Our housing in Havant. All rights reserved. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. This applies to all properties where gas can be used. If necessary, they will arrange to remove or seal it (through our repairs team). The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Content and site Copyright Crawley Borough Council 2020. Thank you for your patience. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). Dealing with a complaint is usually a straightforward process. This cookie is used to store the language preference of the user. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. TRN-19-006 Repair and Maintenance of EA Vehicle | Stotles Somers Orchard - former Horatia and Leamington Houses site. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. While repairs may fall under the developer 's guarantee during the . For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. We are committed to dealing with all complaints equitably, comprehensively, and in good time. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Telephone: 0300 061 0614. Housing | Crawley GOV Services available to private rental tenants in Crawley, including grants and loans. To help us improve GOV.UK, wed like to know more about your visit today. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. London Council tenant repairs - Repairs - Newham Council The number of organisations that expressed interest in the tender. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. The team were very helpful and understanding of my dangerous situation. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Telephone: 0300 1113000. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . We also use cookies set by other sites to help us deliver content from their services. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. A fee will be included to meet the cost of registering the charge against the property. The pattern element in the name contains the unique identity number of the account or website it relates to. Exchange Tower Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Next . Crawley Borough Council compensation claims - Housing Disrepair The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Crawley Borough Council. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Discretionary Loans Information (PDF, 86.6 KB). We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. do everything more quickly because you don't have to call us. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Find out what repairs we can change you for and what is included in your rent. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Hotjar sets this cookie to detect the first pageview session of a user. Housing Department Crawley Borough Council - Housing Options Service Services offered. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Services for our tenants, including rent, repairs, new homes and managing your tenancy. crawley borough council housing - stmatthewsbc.org E14 9GE In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . This category only includes cookies that ensures basic functionalities and security features of the website. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Fire safety All properties should have fire alarms fitted and serviced regularly. Well send you a link to a feedback form. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Crawley Borough Council. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. . 182-184 High Street If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Map. Housing repairs. see all the appointment dates and time slots available, and choose one that suits you. Crawley Borough Council Employee Reviews - Indeed Crawley Borough Council elections - Wikipedia Annual Report 2021-2022 Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Crawley Borough Council - Housing Options Service You have accepted additional cookies. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Crawley Homes has implemented a new housing IT system. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. change your appointment later if you need to. You may have to leave your home if major works are needed on the building. All rights reserved. Repairs - Stevenage If you think your new home does not meet the letting standard, email [email protected]. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. We will give you at least 24 hours notice, except in an emergency. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Email *. Crawley Homes has implemented a new housing IT system. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. All repairs should be reported to Crawley Repairs Team and not your housing officer. Contact us if you cannot make an appointment on 020 8379 1000, or email [email protected].