Frequently Asked Question

All ProTAACS devices are covered by 1 (one) year warranty. Please read the warranty terms and conditions before continuing.

Steps to RMA Product & Request Replacement Procedure

1. All products must be under active warranty. If your warranty expired, you are not eligible for RMA and request the Replacement Unit.
2. Create a ticket on the support portal.
3. Provide your product model, type and serial number
4. Describe briefly the problem of the unit, in detail. Please provide photos of the product and screen captures.
5. Once you have done step 2 to 4, you will receive a confirmation and will get instruction and how to deliver the broken unit back to ProTAACS.
6. If you are subscribed to Premium Support, you are eligible for a backup unit.
7. After we receive the broken unit, it will take a few hours to days to check the cause that damage the unit. If the unit is broken caused by a factory defect, you will get a replacement unit. If the unit is damaged by human error, it is not covered by warranty.
8. If you are eligible for a replacement unit, it will take time to deliver the replacement unit. It will take about 4-8 weeks. During this time, if you subscribed to Premium Support, you have nothing to worry about because we will provide you with a backup unit.