Frequently Asked Question

Summary

If you are having trouble connecting your Wi-Fi sensor or keeping it connected to your Wi-Fi router, try the steps below to see if the port is open for communication from your sensor to our server. Close the PoWi Setup Utility if it is open.

• First, download the console tools from the attachment available on the attachment tab
• You will need to extract the files and probably want to extract them to your desktop (in a new folder); it will make it easier to access.
• Remove the batteries from the Wi-Fi sensor for one minute.
• Open the console tool by double clicking the icon in the folder you just created.
• Plug the cable into the computer and into the sensor.
• Insert the batteries.
• You should see a window like the one below.

• Click “Refresh Ports”. Then click the port drop down and make sure you choose the correct port.
• Click “Open Port”.
• You should now see the following (with your COM port chosen):

• Click “(Re)Connect Console”.
• Click “Configure Sensor”.
• A pop up window should appear with the current configuration settings for your Wi-Fi sensor. Make sure your SSID, Security Type and Password are all correct (consider all fields case-sensitive). The “Server Address” should be u1.sensorsgateway.com and the Server Port should be 3000.

• Click “Save”.
• Click “(Re)Connect Console”.
• Click “Run Gateway”.
• You should see a lot of text specific to your network and your sensor and you should have one message saying “SEQUENCE SUCCESS”

If you see any errors, if the message is “Not Associated” or “Failed”, please click “(Re)Connect Console”, then click “Recover Sensor”. This creates a file which can be sent to us for review or research. We can use the information in that file to help us determine the cause of the connection failure.