Buyer Guarantee | SeatGeek Prefer a cash refund instead? Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Thats quite the dramatic turnaround, considering less than a month has gone by. In March of 2020 t The answer is yes, StubHub is legal. How to Get a Refund from StubHub - Christian Small 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Followhim on Twitter at @ProofHearsay. Buyers turn to credit card disputes to recoup cash. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. So Farley filed a credit card dispute against them, and won back his $600. Straight-up refunds for purchases from official outlets. The fired Google engineer who thought its A.I. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. FORTUNE may receive compensation for some links to products and services on this website. In part, thats why theres all the angst. 2023 CBS Broadcasting Inc. All Rights Reserved. Yes Odds & lines subject to change. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Always cover coughs or sneezes with a tissue or sleeve. Suite 101 StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Third-Party Ticket Purchasing: Do's And Don'ts | EDM Identity No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Ticketmaster, StubHub, TickPick Refund Policies | TickPick Will I get a refund if a ticketed event is canceled because of coronavirus? For third party ticket resellers, it gets even more complicated. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. StubHub to refund canceled events after pandemic complaints The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Otherwise you will receive a voucher for 120% of your purchase price. 8 Feb 2023. All Rights Reserved. The credits are valid through the end of 2022. StubHub is offering the retroactive refunds now because the live events industry is opening back up. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Kimmel says its not as hard as you might think. February 16, 2021 March 13, 2020 by Brett Goldberg. 100 What do I do if my event is cancelled? How do I get my compensation? Farley said refunds should be a piece of cake. StubHub to refund canceled events after pandemic complaints - WGRZ All rights reserved (About Us). StubHub owed him $111.36. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Eli Lilly announced a cap on insulin costs. StubHub to Refund Over 75k Customers for Events Canceled During the That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Read more about our event cancelation policy. That guarantee is a promise you'll get your money back. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Theres a lot happening in the world. Postponed events may not be eligible for refunds. Save my name, email, and website in this browser for the next time I comment. Customer service all the way to your seat, 2000-2022 StubHub. Today 3/27 #Stubhub updated their policy for CANCELED events. That customer may need to try and exchange those tickets, or attend the rescheduled date. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Log in to your StubHub account and click or tap Profile then Orders to view your event status. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Community Rules apply to all content you upload or otherwise submit to this site. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Irvine, CA 92606. All Rights Reserved. Powered and implemented by FactSet. He also eventually received his payment on the night of April 3. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). To learn more or opt-out, read our Cookie Policy. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. After a canceled event, StubHub charges the seller for the amount collected. But another major sticking point in all of this is event postponements, an entirely separate category of cases. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. As if the cancellation of sporting events and concerts wasnt enough. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Its not acceptable, he said, explaining what to write. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. But not all companies are offering refunds. It doesn't look like the case has officially seen the courts yet. Get browser notifications for breaking news, live events, and exclusive reporting. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. StubHub users agree to StubHubs policy on venue health and safety protocols. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. StubHub to refund canceled events after pandemic complaints - KHOU But these are unprecedented times.. Those will be paid out by the end of May. Only 120% coupon? Whenever that might be. Concert "postponed", stub hub wouldn't refund, dispute - reddit | CT Call 211 | Centers for Disease Control and Prevention. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. News provided by The Associated Press. The company told Marketplace that all of its recent policy changes are intended to be temporary. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. What happens to Stubhub tickets if it's a rain out? The NHL suspended its season March 12. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Then theres the question of the legality of the move, beyond any ethical shortcomings. No problem. | NY Call 1-(888)-364-3065 |NYC Health Dept. StubHub to refund canceled events after pandemic complaints - USA TODAY Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. His attorneys did not immediately return emails. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. ICE Limitations. And new figures show more than half of ticket holders still haven't gotten their money back. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. YouTubes privacy policy is available here and YouTubes terms of service is available here. But, unfortunately, most are canceled for now due to the coronavirus. The organizers stuck to their no . Viagogo, a tickets marketplace, bought StubHub in February 2020. Customers can choose to keep their credits if they like. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Set your price or use our recommended price and tap List tickets. Customers can choose to keep their credits if they like. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations).